General Questions

Yes. To do this, go to the tab ” Options ” and then in the ” My Account ” and check ” Delete my account”. But beware, this is an irreversible operation . If you need help, do not hesitate to contact Hamster Academy ( contact@hamsteracademy.fr)!

If a player's account is inactive for more than 3 months , it is automatically deleted. Only players who have a validated email address receive an email a week before to prevent them.

If you want to change my password, go to the tab ” Options ” at the top right corner of the screen in the universe Breeder. The password must contain at least 6 characters. The email address is not compulsory but it is advisable to add to their account and validate it. This allows you to receive gifts (for the cage and hamster) and can retrieve their password if we forgot. To add or change an email address, you must go to the menu ” Options ” and enter the new email address in the player profile.

If you gave a valid email address in your registration validated and then you can get it automatically by clicking the following address password recovery ”. If it does, or if you have no valid email address, you should contact contact@hamsteracademy.fr explaining the problem and giving the nickname. After checking the ID, the password will be sent to the player.

We must try all options below

• Change the browser using Firefox (link available above) instead of Internet Explorer (or vice versa);
• Try it on another computer;
• Restart the browser / computer;
• Check that cookies are accepted by the browser;
• Check that the antivirus or firewall is not too severe;
• Verify that the parental filter, if any, is not too severe.

The game administrators and moderators can suspend a player. The main reasons are:

• Rude or insulting messages in the mail or in forum
• Attempt to cheat
• Attempt to recover password of another player
• Attempt to impersonate a moderator / administrator
• Using multiple accounts to earn coins or trade items

Depending on the severity, it is either temporary (48 hours or 1 week) or final.

If the player tries to circumvent the suspension by creating another account, it is the IP address that can be blocked.

If a player believes that the suspension is not deserved (including mistaken identity), it can send an email to Hamster Academy.

The principle of sponsorship is to invite your friends to play game Hamster Academy giving their email address. Each guest player on your part that becomes part of your ” godson ”. He then receives an email with a link to www.hamsteracademy.com, and if part by clicking this link, you will receive 20 pieces per new player. It is forbidden to sponsor yourself: in this case, the account is suspended and the pieces are not paid. Sponsorship is available by clicking the link sponsor. (Number of referrals per player limited to 5). Note that the email address must be activated (see the corresponding help).

If you encounter difficulties connecting you to Chat, try these options:

• The chat is now closed.
• Change the browser by using Firefox or Internet Explorer
• Check that Flash is installed on the computer
• Verify that there are no parental controls enabled. If so, simply adjust the parental control software
• If your name has weird characters, you should contact Hamster Academy
• You have been banned by a moderator and in this case must also contact Hamster Academy.

The nickname used to chat should be the same as in the game, and do not check the ” Guest ”.

These things happen very rarely. In this case, do not hesitate to contact the hamster Academy report. After verifying that payment has been made, we will correct the problem quickly.

It is for us to verify that your email address is correct. Activation enables you then to participate in contests, receive messages from other players via email, receiving gifts, sponsor, etc.. The activation takes place in the menu ” Options ”. After clicking the button ” activate ”, you will receive an email with a link to the activation of the registered address.

Yes, it is possible to play Hamster Academy and not to pay. For players who want to make parts faster, there is the possibility of buying parts from the BANK.

This game has been designed to work on most browsers. The slight preference of Hamster Academy is Firefox (Free download at http://www.mozilla-europe.org/ by clicking on ” Get Firefox ”), but the game works fine Internet Explorer (version 6 and higher), Safari and Opera. If you have problems viewing or that you can not play, the browser may be causing the problem and it is advisable to try the game with a different browser.

For questions or comments about the game, you can contact us by sending an email to contact@hamsteracademy.fr. You will receive a response or assistance as soon as possible.

The newsletter informs players Hamster Academy of news, contests, special events, gifts, etc.. We send an average of 1 time per month and more than 1 time per week.

During special events, birthdays, new important, it offers the opportunity for gifts to thank the players and only players with a valid email and entered in the newsletter entitled.

To receive or stop receiving the newsletter, go to Options→ my account and check / uncheck the checkbox.